Why LifeLine24 Pharmacy Chose JFCRx To Power Its Next Stage Of Growth
“This wasn’t just an investment in new technology – it was an investment in the long-term success of our pharmacy.”
That’s how Joseph Wittrock, Pharmacist and Owner of LifeLine24 Pharmacy in West Chester, OH, describes his decision to partner with JFCRx™.
Automation Built to Support Pharmacy Growth
As LifeLine24 continued to expand its long-term care pharmacy business and prepare for new opportunities in retail and LTC At Home, Wittrock knew his pharmacy needed a compliance packaging automation platform that could grow alongside it. In early 2026, LifeLine24 installed two JFCRx TruPak™ 520 automated strip packaging systems along with the TruCheck™ high-speed verification system, positioning the pharmacy for continued growth while streamlining its packaging operation.
For Wittrock, selecting TruPak and TruCheck was about more than replacing technology. It was about choosing a partner that could support the pharmacy’s future.
A Smooth Installation and Go-Live
“JFCRx was the right choice for us because it gave us the confidence that we could keep growing without our pharmacy operations holding us back. As LifeLine24 has grown, we’ve needed systems that can grow with us, and JFCRx has made that possible. The equipment has been accurate and reliable, helping us continue our long-term care growth while giving us the confidence to expand into retail and LTC At Home compliance packaging.”
The implementation itself reinforced that decision.
“Overall, the installation and go-live process with JFCRx was smooth. The planning, communication, and support from the JFCRx team made the transition much easier than we anticipated. Everyone involved was knowledgeable, responsive, and committed to making sure we were comfortable with the TruPak and TruCheck systems before we went live.”
Measurable Gains in Pouch Packaging Accuracy and Workflow
Since installation, LifeLine24 has experienced measurable improvements in its daily workflow.
“We have seen improved workflow, increased efficiency, and greater accuracy in our packaging and verification processes. We’re excited to continue incorporating the technology into our daily operations. The accuracy of the dispensing has been great, and we really love the TruCheck functionality and overall look and flow of the program.”
More Than Equipment: A Long-Term Automation Partner
According to Wittrock, the partnership has been every bit as valuable as the technology.
“What stands out most about working with JFCRx is the partnership. That team has been accessible, willing to answer questions, and focused on helping us be successful rather than simply installing equipment and moving on.”
Training the Pharmacy Team for Long-Term Success
He also praised the implementation team’s commitment to preparing LifeLine24’s staff for long-term success.
“The installation and training went very well. The JFCRx team was patient, thorough, and did an excellent job explaining the systems while working alongside our staff to ensure everyone was comfortable using the equipment. Their technician was there through it all and even stayed very late with us when we ran orders for our first facility. ”
LTC Pharmacy Automation That Delivers Returns From Day One
Looking back, Wittrock believes the investment has already begun paying dividends: not only through greater efficiency today, but by preparing the pharmacy for the next decade.
“TruPak and TruCheck helped us streamline the way we work, save time, and make things easier for our team, which means we can spend more time focusing on our patients. Instead of just solving the problems we had at the time, it set us up for the future.”
At JFCRx, we believe the best automation investments combine innovative technology with experienced, passionate team members who remain committed long after installation. We’re proud to partner with forward-thinking pharmacies like LifeLine24 that are using smarter automation to improve their efficiency, expand patient care, and grow their business.