Meet Jesus Hernandez, Senior Field Service Engineer

At JFCRx, uptime isn’t optional — it’s mission-critical. For Senior Field Service Engineer Jesus Hernandez, ensuring customer success is personal.

With 12 years of hands-on experience in pharmacy automation, Jesus brings a true 360-degree understanding of every system he touches — from initial build to live production. He started his career in pharmacy automation shipping and quality control, learning early that performance is only as strong as the smallest component. His deep knowledge and experience are reflected in every installation, service call, and troubleshooting session.

In fact, Jesus knows the machines so well he can often close his eyes and visualize the issue before opening a panel. It’s a diagnostician’s sixth sense that helps our pharmacy partners avoid downtime and maintain efficiency. Being bilingual in English and Spanish, Jesus ensures nothing gets lost in translation — whether working with staff onsite or supporting teams remotely. He approaches every customer relationship with a family-first mindset, knowing that reliable uptime allows pharmacies to prioritize patient care.

At JFCRx, installation is just the beginning — we’re a long-term partner committed to your uptime, performance, and growth.